Shipping policy

Shipping policy

At Dream Deck Games, we’re committed to providing a fast and reliable shipping experience for all physical product orders placed through our online store.

Order Processing
Processing Time:
All orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays). Orders placed after 2 PM ET may be processed the next business day.

Order Confirmation:
Once your order is placed, you will receive a confirmation email. A separate email will be sent once your order has shipped, including tracking information if available.

Weekend & Holiday Orders:
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times
We currently ship to customers within the United States.

Standard Shipping:

Delivery Time: 3–7 business days

Carriers: USPS, UPS, or FedEx (selected at our discretion based on your location and order size)

Expedited Shipping (if available):

Delivery Time: 1–3 business days

Additional fees apply and will be calculated at checkout

Shipping Costs
Shipping fees are calculated based on:

Order weight and dimensions

Delivery location

Chosen shipping method

Final shipping charges will be displayed at checkout before you confirm your order.

Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the delivery status of your package.

If you haven’t received tracking information within 3 business days of placing your order, please contact us at info@dreamdeckgames.com.

Shipping Delays
While we strive to deliver all orders on time, delivery delays may occur due to weather conditions, carrier issues, or high order volume. We are not liable for delays caused by third-party shipping providers, but we will assist you in resolving any issues.

Incorrect or Missing Items
If your order is missing an item or contains incorrect products, notify us within 7 days of delivery by emailing info@dreamdeckgames.com. Include your order number and a description (and photos, if applicable) of the issue. We will resolve the issue by sending the missing item, issuing a replacement, or offering a refund as appropriate.

Damaged Packages
If your package arrives visibly damaged, please document it with photos and contact us immediately at info@dreamdeckgames.com. Do not discard the packaging until the issue is resolved. We may need this for claims with the carrier.

Return and Refund Policy
Please refer to our Refund Policy for detailed information on how to return eligible items and request a refund.

Business Information
Store Name: Dream Deck Games
Business Name: 2232 Oakford Street, LLC
Business Address:
3C Peddlers Row
Newark, DE 19702-1583
Email: info@dreamdeckgames.com
Phone: 800-418-7058

Operating Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed
Customer Support Response Time: We aim to respond within 24 hours on business days.