Return and Refund policy

Return and Refund Policy

At Dream Deck Games, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines your rights and our procedures for returning physical items purchased from our store.

Scope and Intent
This policy applies to all physical product purchases made through the Dream Deck Games website or at our physical location. It covers returns, refunds, and exchanges for items such as board games, trading cards, game accessories, and related merchandise.

Contact Information
For any return or refund inquiries, please contact our customer support team:

Email: info@dreamdeckgames.com

Phone: 800-418-7058

Address:
Dream Deck Games
2232 Oakford Street, LLC
3C Peddlers Row
Newark, DE 19702-1583

Return Eligibility
Return Window:
You may return unused and undamaged items within 30 days of the delivery date. Items must be in original packaging and resellable condition.

Return Conditions:
Returns may be accepted under the following circumstances:

  • You received the wrong item
  • The product was defective or damaged
  • You had a change of mind, and the item is unused and unopened

Products not meeting these conditions may not be eligible for return.

How to Initiate a Return

  1. Notify Us:
    Email us at info@dreamdeckgames.com with your order number, a brief description of the issue, and photos if applicable.
  2. Return Authorization:
    Once reviewed, we will provide return instructions and a Return Merchandise Authorization (RMA) if eligible.
  3. Shipping the Item:
    Items must be securely packaged to prevent damage during return shipping. Customers are responsible for return shipping unless the item was defective, incorrect, or damaged in transit.

Return Shipping Costs
Defective or Incorrect Products: We cover the return shipping costs.

Change of Mind: You are responsible for the cost of return shipping. Shipping fees paid on the original order are non-refundable unless the return is due to our error.

Refunds
Processing Time: Refunds are processed within 7 business days after the returned item is received and inspected.

Refund Method: Refunds are issued to the original payment method.

Restocking Fees: We do not charge restocking fees for approved returns.

Exchanges
If you received a defective or incorrect item, we will offer an exchange or replacement at no additional cost. Please contact us within 7 days of receiving your order to arrange an exchange.

Damaged or Defective Items
If your order arrives damaged or defective:

Contact us within 48 hours of delivery.

Include photos of the damage and your order number.

We’ll offer a replacement or refund after reviewing your case.

Non-Returnable Items
We do not accept returns on the following:

  • Opened trading card packs or boxes
  • Clearance or final sale items
  • Custom or personalized orders
  • Items showing signs of use, wear, or damage not caused during shipping

Missing or Undelivered Items
If your order has not arrived after the estimated delivery time:

  • Contact us at info@dreamdeckgames.com.
  • We’ll investigate and may reship the item or issue a refund if it cannot be located.

Timelines Summary

  • Return Notice: Within 30 days of delivery
  • Refund Time: Within 7 business days after item is received and approved
  • Support Response Time: Within 24 hours on business days

Operating Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday & Sunday: Closed

If you have any questions about your order or need help with a return, don’t hesitate to reach out to our team. We’re here to ensure your experience with Dream Deck Games is exceptional.